Copayment refund notification letters mailed

Copayment refund notification letters mailed

5/27/2021

The American Rescue Plan (ARP), passed in March 2021, included a provision that canceled VA copayments for medical care and pharmacy services received between April 6, 2020, and Sept. 30, 2021.

Refunds will be sent to Veterans who paid copayments for health care and pharmacy services received during this period.

On May 12, VA began mailing letters to each Veteran with information on refunds, timing of when informational patient statements will resume, and when VA will begin normal collection of copayments.

“We want to make sure Veterans who made payments on their account are aware their refund is on its way,” said Susan Reed, executive director of Revenue Operations, VHA’s Office of Community Care. “This will provide clarity on what you can expect, and a few other reminders in terms of when you will begin to see monthly statements.”

Veterans will not be charged copayments for medical care and pharmacy services received between April 6, 2020, and Sept. 30, 2021.

Monthly statements will resume in July 2021, but the July, August and September statements will be informational only. They will include an insert reminding you that if you have a balance for services received prior to April 6, 2020, you can voluntarily make payments now.

VA will resume normal billing and collections Oct. 1, 2021.

Semper Fi,

Jacqueline Fonseca-Ramos, MSW, MLIS

Health System Specialist – Congressional Liaison

VA Connecticut Healthcare System