Emergency Communications Center

The Newtown Emergency Communications Center handles emergency and non-emergency calls and dispatches Police, Fire, and EMS for the Town of Newtown. The center is staffed 24 hours a day, 7 days per week by two Emergency Telecommunicator Dispatchers. Utilizing Computer Aided Dispatch (CAD) these Telecommunicators process calls and dispatch appropriate responders based on standard protocols. In addition to handling calls from the public, Telecommunicators monitor all emergency radio communications and provide a vital link for responders in the field.

In 2018 Telecommunicators handled 7,723 911 calls; dispatching 2,658 ambulance calls, 2,338 fire calls, and 9,169 police calls. 

Staff Contacts

Name Title Phone
Maureen A Will Director 203-270-4296
John Adams Emergency Telecommunicator Dispatcher
Daniel Cragin Emergency Telecommunicator Dispatcher
Daniel Cragin
Ryan Doyle Emergency Telecommunicator Dispatcher
CarrieAnn Greiser Emergency Telecommunicator Dispatcher
Claudia Ibarra Emergency Telecommunicator Dispatcher
Kevin Marchand Emergency Telecommunicator Dispatcher
Kevin Marchand
Sherita McPherson Emergency Telecommunicator Dispatcher
Sherita McPherson
Jen Power Emergency Telecommunicator Dispatcher
Amanda Soucy Emergency Telecommunicator Dispatcher
John Fellin ETD - Per Diem
John Fellin